SALES CONDITIONS / Terms and Conditions of Supply and Payment / Contract Preamble:
The Company / being the Seller. The Purchaser, Client being the Buyer, by accepting any and all contracts recognizes having read and understood the Seller Sales Conditions. The within conditions, even if they are not repeated in other correspondences are applicable to all our transactions and cannot be modified other than with the express written notice of the Director of the Company. Without this notice, all stipulations brought forward by the Buyer, Contracting, Reseller and other parties will be without effect.
Seller Sales Conditions take precedence over any and all sales conditions of Buyer. Our Sales Conditions constitute a Sales Contract applicable to the ensemble of our transactions. In the case the Buyer does not respect any of the present conditions; the Seller will be able to apply strict enforcement as needed. When placing any order, the Buyer recognizes having read and understands the Sales Conditions within.
Returns/refunds:
Our refund policy is 30 Days. Unfortunately, we can’t offer you a refund or exchange after this period unless the product has material defects. To be eligible for a return, your item must be in the same condition that you received it. It must also be returned in the original product packaging.
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Orders:
All orders placed are firm and definitive. All orders and conditions can be accepted, confirmed and registered if one or multiple of the following are received: Signed / Accepted Proofs, Quotes, Invoice, Email confirmation, Reception of graphics, Purchase Order. By sending your order and / or receiving order Confirmation, you agree to purchase the specified item(s) in accordance with our Terms and Conditions of Supply and Payment. Telephone and fax orders are no longer accepted. If the Buyer has an internal order number; do provide it in order for the Seller to include it on your invoice.
All orders must have the maximum information in order not to delay the production and delivery (full company name, full name, complete address of invoicing and delivery, company tax ID, quote number, promotion number, product description, quantity, sizes, dimensions, presentations, packaging, delivery time, delivery type, prices and other conditions relating to order). All merchandise custom produced is never taken back once produced. All our orders are accepted "pending availability of goods".
International sales: All orders need to have international tax ID number if the Buyer is a company.
Cancellations must be in writing and are subject to all incurred cost, including set-up charges, artwork, the following of the order and for all work to that point plus a cancellation fee of $100 or equivalent currency. There will be a 30% minimum charge if the order is cancelled after the art has been started but prior to production. An order can’t be cancelled or modified if production has started.
Custom Art Work Proof:
Signature of the proof is the final step to production. Any additional changes afterwards will be invoiced extra as per work done. Please pay close attention to the fonts, orthography, colors, design, sizes, and quantities. The Buyer is engaged by signing to receive the product as accepted in the quote and proof provided. The Buyer / Client recognizes and accepts that colors may slightly vary depending on the production mode and material printed on and is not a ground to refuse the order.
Set-up fees:
For all creations subject to graphic work or intervention, a participation fee will be invoiced on the basis of 60 USD / Hour. No graphic fee for files ready to print. Set-up fees may apply to proofs, screens and will be stated on the quote. Graphic work and Samples are charged extra and invoiced separately. No graphic work or samples will take place prior to order / quote acceptance.
Prices:
All prices are exclusive of any applicable import duties and tariffs, Customs fees, export licensing fees, or import or export taxes, federal, state, provincial or local sales, use, property, or value added taxes or other any taxes or official charges, all of which are Buyer's sole responsibility. There will be additional costs for Rush Service, less than minimal orders, special handling and packaging. Quotes expire within 30 days and are estimation as per the conditions on the quote.
Payment:
Unless credit has been established, payments are required at the time the order is received and / or as stated on the invoice / quote. Production will not begin until Credit Department has received payment in full. We accept Visa, Master Card, America Express, Checks and Bank Transfers. NSF checks will receive a handling charge of $100.00 or equivalent currency.
Credit Cards:
“We do not store credit card details nor do we share customer details with any 3rd parties” Bank Cards, Credit cards will be charged a $30 processing fee for any disputes, returns and refunds.
The terms for accounts who have received credit are Net 30 days from the date of invoice or order. After 45 days from the date of order / or invoice as specified on the invoice; there will be a 10% monthly late fee applied.
Production:
Charges and availability vary depending on stock, current workload, item involved, complexity of art, and production. Delivery / Production time is given as accurately as possible and cannot be, in any situation, a reason for merchandise refusal. Productions time: Lead time begins after final art approval and funds received. All merchandise custom produced is never taken back. All our orders are accepted "pending availability of goods". Since we rely on manufacturers for certain goods and their availability; delays may happen for the completion of the order.
Lead time begins after final art approval and payment received. If a proof is needed, production time will begin after the proof has been approved and returned. Additional or extended processes will increase standard production times. An out of stock product cannot affect an entire order and is no condition for order cancelation or refund.
Warranties / Guarantee:
We understand that defects happen. We have developed a warranty to aid in the replacement or repair of any manufacturing defects along with limited warranty periods for hardware and printed products being used indoors or outdoors. We always guarantee the functionality and quality of our products when used in observance of our product specific assembly instructions, specifications, warning labels, and disclaimers. If these are not followed closely, damage to the unit and property, injury, or death may result, voiding all warranties.
Our warranty policies are in place to protect against manufacturing defects. Obvious manufacturing defects must be reported before the product is used. Resellers will be responsible for shipping the product back. Upon delivery, we will inspect the product. If the claim is judged to be a manufacturing defect, the product will be repaired and/or replaced. The product will then be returned via standard ground shipping free of charge. Any expedited shipping charges are not covered by this warranty policy. Free replacement products will be shipped only after inspection of the damaged product.
If the claim is judged not to be a manufacturing defect. The client is responsible for the cost, including shipping cost, if they choose to have us repair and/or replace the product. Claims not covered under the warranties include, but are not limited to:
• Failure to follow assembly instructions, mounting, installation, warnings, and/or disclaimers
• Normal wear and tear, including industry standard fading
• Misuse and unauthorized alteration of product, modifications, failure to maintain
• Loss, theft, or vandalism and other negligent or intentional damage
• Natural disasters, storms, and strong winds
• Transportation damages, including scratches, tear
• Prints or hardware used with prints or hardware not sold or produced by our company
• Any damage other than products – property, persons – under any circumstances.
Remedy limited to repair / replacement:
Our company reserves the right to make final judgment on any warranty disputes, which includes final determination of the nature and cause of damage as well as final determination of warranty solution and response.
Warranty Period All prints produced have a warranty period. We offer limited warranty of 6 months.
All merchandise custom produced is never taken back. The duration of guarantee for hidden defects, fabrication defects or longevity is indicated on the invoice if it exists for the product sold. All contestations relating to products delivered must be submitted within two days of reception of products to be considered. All external repairs and replacements caused by the products are at the charge of the client. All damages caused by faulty utilization, installation or weather are not under guarantee. All graphics purchased are considered final sales. There is no warranty or refund period for graphics purchases if correspond to proof approved. This warranty does not extend to any Seller products which have been subject to misuse, neglect, accident, incorrect wiring or used in violation of operating instructions furnished by us, nor extend to any units altered or repaired for warranty defect by anyone other than Seller. This warranty does not include any damage incurred during shipping. This warranty does not cover any incidental or consequential damages and is in lieu of all other warranties expressed or implied and no representative or person is authorized to assume for us any other liability in connection with the sale of our products. For Shipping damages; immediately file a claim with the shipping company before accepting the goods.
Return conditions:
• All returns must have the written confirmation of Seller prior to any action.
• Before use of the merchandise and no later than 24 hrs. from delivery in case of non-conformity, defects or quantity delivered compared to order.
• No exchange, replacement or refund will be provided if the merchandise is not return as it will be considered as used and chargeable.
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Catalogues & Web Sites:
The messages and images in the catalogues, flyers, web sites and emails only represent examples and certain details relating to our activities and cannot be considered as fully actual as the Seller is constantly improving and making modifications on the products. Images are only examples and in no way contractual. Prices shown may change without notice. Texts and images are not to be considered as image or brand infringements as Seller reserves the right to use the work produced as examples of realizations in its publications. If Buyer does not want Seller to use the productions as examples, the Buyers need to notify Seller in writing.
Property (trademark, copyright, licensing, image, commercial, artistic, third party rights...): All orders which contain the reproduction, representation, the adaptation of a photo, image, object, model, brand, logo, texts or any other elements which are covered under intellectual or artistic property or the protection under the right of image are the responsibility of the Buyer to obtain usage rights & reproduction rights. Litigation arising from alleged infringement of parents, trademarks and copyrights is the sole responsibility of the Customer Buyer. The Seller will not reprint and sell any work that was ordered by the buyer to any other parties.
Once Product received by Buyer / Client; it is the property and responsibility of the Buyer / Client and Seller is released of any and all liabilities.